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BUILDING AN E-BUSINESS IS

UNLIKE ANY OTHER

Quotes from Patricia Seybold’s

Customers.com® Handbook:

“What is E-Business? It’s the use of customer-facing technologies- the Web, touch-tone telephones, Interactive Voice Response…- and streamlined business processes to improve customer service, reduce cycle time, and transact business electronically with prospects, customers, suppliers and business partners.”

“It takes at least two years to make headway,…a visionary leader,… a lot of perseverance,… a good deal of investment,... [and a] unique partnership between business pragmatists and information technology visionaries. And it requires buy-in and participation from the entire organization.”

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